Privacy Policy

Information We Collect

You may voluntarily provide information through the project inquiry form, email, phone, text message, or social media.

• first and last name;
• email address;
• phone number;
• preferred contact method;
• project location;
• approximate dimensions;
• project type;
• project details;
• inspiration or reference links;
• referral source;
• any other information voluntarily included in the inquiry.

Automatically Collected Information

When analytics or hosting services are enabled, limited technical information may be collected automatically, such as browser type, device type, approximate location derived from an IP address, pages viewed, referring website, and basic website-performance information.

How We Use Information

• respond to inquiries;
• review project requirements;
• communicate about potential or active projects;
• prepare estimates or proposals;
• coordinate consultations;
• provide requested services;
• maintain business and project records;
• improve website usability and performance;
• protect the website and business from misuse;
• comply with applicable legal obligations.

We do not use inquiry information to enroll visitors in marketing emails unless they separately request or agree to receive them.

How Information May Be Shared

Information may be shared only when reasonably necessary with website hosting or form-processing providers, email and communication providers, professional advisers or service providers supporting the business, delivery, installation, material, or project partners when relevant to a specific project, and government authorities or other parties when required by law or necessary to protect legal rights.

CROSSLINE BESPOKE does not sell personal information.

Data Retention

Information is retained only for as long as reasonably necessary to respond to inquiries, manage projects, maintain appropriate business records, resolve disputes, and meet legal or accounting obligations.

Retention periods may vary depending on the nature of the inquiry or project.

Data Security

CROSSLINE BESPOKE takes reasonable administrative and technical steps to protect information under its control. However, no website, email system, form service, or method of electronic storage can be guaranteed to be completely secure.

Cookies, Hosting, and Analytics

This website or its hosting provider may use essential technical cookies or similar technologies needed for basic website operation.

Analytics may be added to help understand website traffic, referring sources, device types, page activity, and website performance.

This Privacy Policy will be updated if new tracking or advertising technologies are introduced.

This website does not currently use personal information for targeted advertising.

Your Choices

You may contact CROSSLINE BESPOKE to ask what inquiry information the company has about you, request correction of inaccurate information, request deletion of inquiry information when reasonably possible and not required for legal, contractual, accounting, or legitimate business-record purposes, or ask questions about how your information is used.

Third-Party Links

This website may link to Instagram, Facebook, and other external websites. Their privacy practices are governed by their own policies, and CROSSLINE BESPOKE is not responsible for the content or privacy practices of third-party websites.

Children’s Privacy

This website is intended for adults seeking custom furniture services and is not directed to children under 13. CROSSLINE BESPOKE does not knowingly collect personal information from children under 13 through this website.

If a parent or guardian believes that a child has submitted personal information, they may contact CROSSLINE BESPOKE using the information below.

Changes to This Policy

This Privacy Policy may be updated as the website, services, or technology used by CROSSLINE BESPOKE changes. The effective date at the top of the page will be revised when material updates are made.